Privacy Policy

1. Introduction

IT Imagined, LLC (“IT Imagined,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal
information collected through our website and business operations.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or
engage with our services. It is designed to comply with the California Consumer Privacy Act (CCPA) and the California
Privacy Rights Act (CPRA).

2. Information We Collect

Personal Information

• Name
• Business name
• Email address
• Phone number
• IP address
• Information submitted through contact or quote request forms

Business & Technical Information

• Company size or industry (if provided)
• Device, browser, and operating system data
• Website usage analytics (pages visited, time spent, referrals)

Sensitive Personal Information

IT Imagined does not intentionally collect sensitive personal information through this website. Any sensitive access
information is only collected during active service engagements and governed by client agreements.

3. How We Collect Information

Information is collected when you:

• Submit a contact or service inquiry form
• Request a quote or consultation
• Communicate with us via email or phone
• Browse our website (via cookies or analytics tools)

4. How We Use Information

We use collected information to:

• Respond to inquiries and service requests
• Provide managed IT and cybersecurity services
• Improve website functionality and performance
• Communicate service updates or operational notices
• Maintain security, compliance, and fraud prevention

We do not use your personal information for unrelated marketing purposes without consent.

5. Cookies & Analytics

Our website may use cookies and analytics tools to understand website usage, improve user experience, and monitor
site performance and security.

You may disable cookies in your browser settings, though some site features may not function properly.

6. Sharing of Information

We do not sell personal information.

We may share information only with:

• Trusted technology providers necessary to operate our website or services
• Payment processors (when applicable)
• Legal or regulatory authorities if required by law

All vendors are required to maintain confidentiality and security standards.

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of personal information (subject to legal obligations)
• Request correction of inaccurate information
• Opt out of sale or sharing of personal information (we do not sell data)
• Limit use of sensitive personal information
• Non-discrimination for exercising privacy rights

8. How to Exercise Your Rights

You may submit privacy requests using one of the following methods:

• Email: privacy@itimagined.com
• Phone: 707-921-1145

We may require verification of identity before fulfilling requests.

9. Data Retention

Information is retained only as long as necessary to fulfill the purpose it was collected for, comply with legal,
tax, or regulatory requirements, and maintain cybersecurity and operational records.

10. Security Measures

We implement administrative, technical, and physical safeguards to protect information, including network firewalls,
endpoint security, access controls, and monitoring and logging.

No method of transmission over the Internet is 100% secure, but we take reasonable measures to protect your data.

11. Third-Party Links

Our website may contain links to third-party websites. IT Imagined is not responsible for the privacy practices or
content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated”
date.

13. Contact Information

IT Imagined, LLC
1415 Fulton Rd. #205-114
Santa Rosa, CA 95403
Email: privacy@itimagined.com
Phone: 707-921-1145

Note: This policy is provided for general informational purposes. Consider legal review to ensure it matches
your specific services, vendors, and data practices.